Refund & Cancellation Policy

Last updated 2026-09-26

When you can get your money or credits back from Tellody, how to ask, and why there is nothing to cancel. Payments are processed by Dodo Payments, our authorised reseller and merchant of record. Contact: [email protected].

1. Failed songs

If a song fails to generate, the credits it cost are returned to your balance automatically. You don't need to ask.

2. Song packs

Full refund within 14 days of purchase if none of the purchased credits have been used. No refund once a song has been generated with them.

3. How to ask

Request refunds at [email protected] with your order number. Refunds are issued by our payment provider, Dodo Payments, to the original payment method.

4. Cancellation

There are no subscriptions. Every purchase is a one-time payment; nothing renews and there is nothing to cancel.